Refund policy

levaïa Returns & Exchanges Policy

Your satisfaction is our priority at Levaïa. If you're not 100% happy with your order, we're here to help with an exchange, store credit, or refund, subject to the conditions below.

How to Initiate a Return or Exchange:

For all return or exchange enquiries, please email us at info@levaia.com.au.
Kindly include:

• Your full name

• Your order number

• Details of your query (e.g., reason for return, item you wish to exchange for)

A member of our Levaïa team will be in touch shortly to assist you.

Our Commitment to Quality:
At levaïa, we take great pride in our products and implement rigorous quality checks throughout every stage of the design and creation process. We will gladly replace any item deemed to have a manufacturing defect. Please note, this policy does not cover general wear and tear resulting from use.

Conditions for Returnable Items:
To be eligible for a return or exchange, items must meet the following criteria:

• Purchased within the last 30 days.

• Must be unworn, unaltered, and in their original condition.

• All original packaging and tags must still be attached.

Please note:

• Original shipping costs are non-refundable.

• Refunds will be processed back to your original form of payment.

Exchanges:

• The cost of shipping the item back to Levaïa for an exchange is the customer's responsibility.

• Shipping costs for the new, exchanged item will also be at the customer's expense.

Non-Returnable / Non-Refundable Items:
The following items are considered final sale and are not eligible for return, exchange, or refund:

• Clearance / Sale Items: This includes any product purchased at a discounted price during a sale event.

Product Unavailability During Sales:
In the rare event that a product you ordered during a sale becomes unavailable before it can be shipped, we will automatically process a full refund for that item to your original payment method.